Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Kello ("we", "us", or "our"). They apply whenever you access or use the Kello website, platform, or any associated features (collectively, "Kello" or the "Platform"). By using Kello, you confirm that you are an adult and that you accept these Terms in full. If you do not agree, do not use the Platform.

We may revise these Terms at any time. When we do, we will update the effective date at the top of this page. Continued use of Kello after an update means you accept the revised Terms. For questions, reach us at [email protected].

1. Kello's Content & Brand

Everything you see on Kello that we created or licensed — design elements, logos, copy, data, video, code, and the overall look and feel of the Platform ("Kello Content") — belongs to us or our licensors and is protected by intellectual property law. You may not copy, reproduce, repurpose, or redistribute Kello Content without our prior written permission. Use that diminishes, misrepresents, or exploits our brand is never permitted.

2. Acceptable Use

You are responsible for everything you do on Kello. The following are prohibited — no exceptions:

• Content or communications that are unlawful, abusive, defamatory, or hateful.
• Using or distributing third-party intellectual property without holding the necessary rights.
• Harvesting or storing other users' personal data without authorisation.
• Any commercial activity on the Platform not expressly approved by Kello in writing.
• Sending spam, unsolicited promotions, or deceptive communications.
• Uploading malware, viruses, bots, or anything that could disrupt Kello or other users.
• Data scraping, automated crawling, or using Platform data to train AI/ML models.
• Fraud or misrepresentation of any kind.

Anything you post or submit ("Your Content") remains yours, but by submitting it you grant Kello a worldwide, irrevocable, royalty-free licence to host, display, adapt, and distribute Your Content as needed to operate the Platform. You also agree to indemnify Kello against any claims arising from Your Content or your violation of these Terms.

3. Intellectual Property Complaints

If you believe content on Kello infringes your IP rights, send a written notice to [email protected]. Your notice should include:

• A clear identification of the work you claim is being infringed.
• The specific location of the infringing material on Kello, with enough detail for us to find it.
• Your contact details: name, postal address, email, and phone number.
• Your electronic or physical signature, confirming you are the rights holder or authorised to act on their behalf.
• A statement that you hold a genuine belief that the use is unauthorised and that your notice is accurate.

4. Your Account

To access certain features you will need a Kello account. You must provide accurate, up-to-date information when registering, choose a secure password, and keep your credentials private. You are solely responsible for all activity that occurs under your account. If you suspect unauthorised access, notify us immediately at [email protected]. We reserve the right to suspend or terminate accounts that breach these Terms.

5. Payments & Transactions

Where Kello enables purchases or payments ("Transactions"), you agree that the payment details you provide are accurate and that you are authorised to use the payment method presented. All prices and product descriptions are subject to change at our discretion. We reserve the right to decline or cancel any Transaction.

6. Warranty Disclaimer & Liability Cap

Kello is provided "as is" and "as available" without warranties of any kind — express, implied, or statutory. We do not guarantee uninterrupted access, error-free operation, or any specific outcome from using the Platform.

To the fullest extent permitted by applicable law, Kello shall not be liable for any indirect, incidental, consequential, or punitive damages (including lost profits or data) arising from your use of or inability to use the Platform, even if we have been advised of the possibility of such damages.

7. Third-Party Services

Kello may link to or integrate with third-party websites, tools, and services ("Third-Party Services"). We do not control, endorse, or take responsibility for Third-Party Services or their content. Your use of any Third-Party Service is governed by that service's own terms and is entirely at your own risk.

8. Mobile App Distribution

If you access Kello through an app downloaded from a third-party app store (such as Apple App Store or Google Play), the following applies:

• These Terms are between you and Kello only — not the app store provider. The store provider has no obligation to support, maintain, or resolve issues with the app.
• The store provider is not responsible for any warranty claims, product liability, or IP infringement claims relating to the app.
• App store providers are intended third-party beneficiaries of these Terms and may enforce them against you where applicable.

9. Disputes

Talk first. Before escalating any dispute, please email us at [email protected] with a clear description of the issue, what you are seeking, and any relevant context. We commit to negotiating in good faith for up to 60 days to reach a fair resolution.

Individual resolution. If informal resolution fails, disputes will be settled by binding arbitration before a mutually agreed neutral arbitrator. You and Kello each waive any right to bring claims as part of a class or group action — all disputes are handled individually.

Opting out. If you prefer not to be bound by arbitration, email [email protected] within 30 days of first accepting these Terms.

10. Connected Social Accounts

Auto view-tracking and some verification features work best when you link a social media account ("Connected Account"). Connecting is optional during onboarding and can be done anytime after sign-in. By linking an account you confirm you own or control it and consent to Kello accessing relevant data — including profile information, content, engagement metrics, and analytics — through that platform's API.

You can revoke Kello's access to a Connected Account at any time through that platform's settings. For YouTube/Google, visit myaccount.google.com/connections.

11. General

These Terms do not create a partnership, joint venture, or employment relationship between you and Kello. If any provision of these Terms is found unenforceable, it will be severed and the remaining provisions will continue in full effect. Kello's failure to enforce any right or provision is not a waiver of that right. Force majeure events — including natural disasters, pandemics, civil unrest, or government actions — excuse either party from non-performance beyond their reasonable control.