At Kello, we take privacy seriously. This Policy explains how we handle personally identifiable information ("Personal Information") collected through our websites, apps, and any offline interactions where this Policy is referenced. It applies alongside our Terms of Service. If you have questions about anything here, email us at [email protected].

1. What information we collect

The information we collect depends on how you interact with Kello. It may include:

Identity and contact details. Name, email address, phone number, and any profile information you provide when signing up or updating your account.
Login credentials. Usernames and encrypted passwords for Kello accounts; social media handles for linked accounts.
Demographic information. Age, date of birth, preferred language, and similar attributes you voluntarily provide.
Payment details. Collected and processed exclusively through our secure third-party payment providers. We do not store raw financial credentials.
Content you submit. Comments, campaign submissions, survey responses, messages, and any media you upload to the Platform.
Social media data. When you connect a social account, we receive data through that platform's API — including your profile, posted content, follower metrics, engagement statistics, and video performance data.
Device and usage data. IP address, device type, browser, operating system, pages visited, session duration, and unique device identifiers.
Location signals. Approximate location inferred from your IP address. We do not request or store precise GPS location.
Inferred attributes. Based on your behaviour and interactions, we may infer preferences, interests, and other characteristics to personalise your experience.

2. How we use your information

Delivering the Platform. To operate Kello, fulfil campaign actions, process payouts, and detect fraudulent activity.
Communications. To respond to your inquiries, notify you about campaigns you have joined, and send relevant product updates or announcements.
Product improvement. To analyse usage patterns, run experiments, fix bugs, and build better features.
Safety and compliance. To enforce our Terms, investigate misuse, and meet our legal obligations.
Promotional communications. Where permitted, to share information about new Kello features, brand opportunities, or offers. You can opt out at any time.

3. How we collect information

Directly from you — through account sign-up, campaign participation, form submissions, and any messages you send us.
Automatically — via cookies, pixel tags, and similar tracking technologies when you use our website or open our emails.
From connected platforms — when you link a social account, the relevant platform shares data with us under their own API terms.
From partners — business and marketing partners may share data about you that helps us improve targeting or verify campaign performance.
By combining sources — we may merge data from multiple sources to build a more accurate picture of your preferences and activity.

4. Who we share information with

Our group companies. Parent companies, subsidiaries, and affiliates that help us operate Kello.
Service providers. Third parties that provide hosting, payments, email delivery, analytics, and other infrastructure on our behalf — under strict data processing agreements.
Brands and clients. When you participate in a campaign, we may share relevant performance data and content with the commissioning brand.
Legal authorities. When we are required to do so by law, court order, or in connection with protecting our lawful rights.
Business successors. In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Your controls and choices

Marketing emails. Every marketing email we send includes an unsubscribe link. Click it at any time to stop receiving promotional messages.

Cookies. You can manage or block cookies through your browser settings. Note that some Kello features may not function correctly without cookies enabled.

Targeted communications. To opt out of personalised messaging, email [email protected].

Revoking social account access. Disconnect any linked social account via that platform's settings. Useful links:

6. Your privacy rights

Regardless of where you are located, you have the right to understand and control how your data is handled. You can request to:

Access — obtain a copy of the Personal Information we hold about you.
Correct — update inaccurate or incomplete information in your profile.
Delete — ask us to erase your Personal Information, subject to our legal obligations and operational needs.
Restrict — limit how we process your information in certain circumstances.
Object — opt out of specific uses, such as direct marketing or personalised advertising.

To exercise any of these rights, email [email protected]. We will respond within a reasonable timeframe and will never penalise you for making a request.

7. International data transfers

Kello operates globally. Your information may be stored and processed in countries outside your own. By using Kello, you consent to this transfer. Where we transfer data internationally, we take steps to ensure it remains protected in accordance with this Policy.

8. Security and retention

We use technical and organisational measures — including encryption, access controls, and regular security reviews — to protect your Personal Information. No internet transmission is 100% secure, so while we do our best, we cannot absolutely guarantee security. We retain your data only as long as necessary to fulfil the purposes described in this Policy or as required by law.

9. Children

Kello is intended for users aged 18 and over. We do not knowingly collect information from minors. If you believe a child has registered on Kello, email us at [email protected] with the subject line "Minor Account" and we will promptly delete the relevant data.

10. Withdrawing consent

Where we process information based on your consent, you may withdraw that consent at any time by contacting us at [email protected]. Be aware that withdrawal may affect your ability to access certain features.

11. Third-party links and platforms

Kello may contain links to external websites or services we do not operate. This Policy does not apply to those third parties — please review their own privacy policies before sharing any information with them.

Kello integrates with social platforms through their official APIs. Your use of connected social accounts is also subject to the terms of those platforms:

12. Contact us

Questions, access requests, or any privacy concern — our team is ready to help.

Privacy contact

[email protected]

13. Policy updates

We review and update this Policy periodically. When we make meaningful changes we will update the effective date above and, where appropriate, send you a notification. Your continued use of Kello following any update constitutes your acceptance of the revised Policy.

Privacy Policy